Privacy Policy.

LynkedUp Pro ("LynkedUp Pro," "we," "us") is a construction CRM operated by LynkedUp Technologies, 16990 Dallas Pkwy, Suite 206, Dallas, TX 75248. This policy explains how we handle personal information across our website, marketing pages, mobile and web applications, and the connected services we call the "Platform."

Two different relationships are covered here, and the distinction matters:

• You, our customer. When a contractor signs up, we are the controller of that account's data — your name, billing details, and how you use the product.
• Your customers. When you load homeowner records, job photos, or claim documents into the Platform, we act as a processor on your behalf. That data is yours; we handle it under your instructions and only to run the service. See Homeowner data.

This policy works alongside our Terms of Service. Capitalized terms not defined here carry the meaning given there.

You give us directly:

• Account & contact data — name, company, email, phone number, mailing address, job title, and login credentials.
• Billing data — plan, transaction history, and the last four digits and expiry of your card. Full card numbers are entered directly into our payment processor and never stored on our servers.
• Job content — estimates, measurements, scopes of work, contracts, invoices, inspection notes, photos, roof scans, aerial and street-level imagery, documents, and claim correspondence you upload.
• Communications — support tickets, demo requests, chat-widget conversations, call recordings where you have been notified, and anything you send to our team.

We collect automatically: IP address, device and browser type, operating system, referring URL, pages viewed, session duration, feature usage, crash and diagnostic logs, and approximate location derived from IP. Where you enable it in the mobile app, precise device location for on-site job check-ins and photo geotagging — you can turn this off in your device settings at any time.

We receive from third parties: weather and hail-swath data from meteorological providers, parcel and property data, aerial imagery from imagery vendors, and account details from integrations you connect (for example an email provider, calendar, accounting tool, or supplier catalog).

We use cookies and similar technologies in three categories:

• Strictly necessary — session and authentication cookies, security tokens, and load balancing. The Platform will not work without these, so they cannot be switched off.
• Analytics — aggregate page views, feature adoption, and error rates, so we know what to fix and what to build next.
• Marketing & support — attribution for ad campaigns, and our embedded chat widget, which sets its own cookies to keep a conversation open across pages.

You can clear or block cookies in your browser settings; blocking the necessary category will break sign-in. We honour Global Privacy Control (GPC) signals as an opt-out of the sale or sharing of personal information where applicable law recognises it. We do not respond to legacy "Do Not Track" browser headers, which have no agreed standard.

We use personal information to:

• Provide, operate, and maintain the Platform, including generating estimates, routing crews, and producing documents.
• Process payments, manage subscriptions, and send invoices and receipts.
• Provide support, respond to enquiries, and investigate incidents.
• Send service and transactional messages — job updates, appointment reminders, security alerts, and changes to terms. You cannot opt out of these while your account is active, because they are part of the service.
• Send marketing about features, storm activity, and offers — you can opt out of these at any time.
• Monitor performance, debug, prevent fraud and abuse, and keep the Platform secure.
• Improve estimation and damage-detection models using de-identified, aggregated data (see AI & imagery).
• Comply with legal obligations and enforce our agreements.

Where the law requires a legal basis for processing, we rely on performance of our contract with you, our legitimate interest in operating and securing the Platform, your consent (for marketing and for precise location), and compliance with legal obligations.

Parts of the Platform run your content through machine-learning models — roof measurement from aerial and drone imagery, damage detection in inspection photos, document extraction, and drafting assistance for emails, scopes, and summaries.

• We do not use your identifiable job records or customer contact details to train models for other customers.
• We may use de-identified and aggregated data — measurements, material quantities, model accuracy scores, regional damage patterns — to improve estimation quality. This is stripped of names, addresses, contact details, and account identifiers before use.
• Where a third-party AI provider processes content to return a result, they act as our subprocessor under contract terms that prohibit training on your content and require deletion after processing.
• Imagery may capture properties, vehicles, and occasionally people. You are responsible for capturing imagery lawfully — including drone operation under applicable FAA rules and any local notice requirements — and for having the property owner's permission.

AI outputs are decision support, not professional advice. A qualified human should review estimates, claim submissions, and safety-critical calls before they are acted on.

If you give us your mobile number — when you request a demo, sign up, or opt into hail alerts for your ZIP — you consent to receive text messages from LynkedUp Pro at that number, including messages sent by an automated system. Consent to marketing texts is not a condition of purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out, or HELP for assistance. You can also email us to be removed.
• Opting out of marketing texts does not stop transactional messages tied to an active account, such as appointment or security notifications.
• We do not sell, rent, or share mobile numbers or SMS opt-in consent with third parties or affiliates for their own marketing. Numbers are shared only with the messaging carriers and providers needed to deliver the message.

Calls to or from our team may be recorded or monitored for quality and training where we have told you so at the start of the call and applicable law permits it. Marketing emails carry an unsubscribe link in every message.

We do not sell your personal information, and we do not share your job records with data brokers or advertisers. We disclose information only in these situations:

• Service providers (subprocessors) — cloud hosting and storage, payment processing, email and SMS delivery, error monitoring, analytics, AI inference, mapping and imagery, and customer support tooling. Each is bound by contract to use the data only to provide their service to us.
• At your direction — integrations you connect, documents you send to an insurer or adjuster, and workspace members or subcontractors you invite.
• Within your workspace — account owners and administrators can see the activity, records, and content of users on their account.
• Legal and safety — when required by law, subpoena, or court order, or where necessary to investigate fraud, protect our rights, or prevent harm. We will notify you of a legal demand for your data unless we are legally prohibited from doing so.
• Corporate transactions — in a merger, acquisition, financing, or asset sale, data may transfer to the successor entity, which remains bound by this policy or gives notice before materially changing it.

We keep personal information for as long as your account is active and for as long as we need it to provide the service, resolve disputes, and meet legal, tax, and accounting obligations.

• After cancellation, your data stays exportable for 30 days. Export anything you need in that window — every export leaves in standard formats.
• After the export window, active records are deleted or irreversibly de-identified within 90 days.
• Encrypted backups roll off on their own cycle and are fully purged within 12 months.
• Records we are legally required to keep — invoices, tax records, and fraud-prevention logs — are retained for the period the law requires, and nothing more.

To request deletion sooner, contact us at Info@LynkedUpPro.com. If the data belongs to a workspace you do not own, we will route the request to the account owner.

We run a zero-trust architecture. Data is encrypted in transit with TLS and at rest with AES-256. Access to production systems is limited to staff who need it, gated behind multi-factor authentication and least-privilege roles, and logged.

We back up regularly, test restores, monitor for anomalies, and review our infrastructure and dependencies for vulnerabilities. If a breach affects your personal information, we will notify you and the relevant regulators within the timeframes the law requires, with what we know about the scope and what we are doing about it.

No system is perfectly secure. You are responsible for keeping your credentials safe, using strong unique passwords, enabling multi-factor authentication, and removing access for people who leave your company. Tell us immediately at Info@LynkedUpPro.com if you suspect unauthorized access.

Depending on where you live, you may have the right to:

• Know and access the personal information we hold about you and how we use it.
• Correct inaccurate information.
• Delete your information, subject to the legal retention limits above.
• Port your data — get a copy in a portable, machine-readable format.
• Opt out of targeted advertising, profiling with legal effect, and the sale or sharing of personal information. We do not sell personal information.
• Appeal a decision we make on your request, and to be free from retaliation for exercising any of these rights.

Texas residents have these rights under the Texas Data Privacy and Security Act; residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws have equivalent rights under their own statutes. Email Info@LynkedUpPro.com with "Privacy Request" in the subject line. We respond within 45 days and may extend once where the law allows, and we will verify your identity before acting. An authorized agent may submit on your behalf with written proof of authority.

The Platform is operated from the United States and your information is processed there. If you access it from outside the US, you understand your information will be transferred to and stored in the US.

If you are a homeowner and a contractor is using LynkedUp Pro on your job, the contractor controls that record, not us. They decided what to collect and why. We process it on their instructions to run the software.

Contact the contractor directly to access, correct, or delete your information. If you contact us instead, we will pass the request to them and help them action it. We will not delete a customer's records on a third party's instruction, because doing so would destroy our customer's business records.

If you are a contractor: you are responsible for having a lawful basis to collect the homeowner data you load into the Platform, for giving the notices and getting the consents your jurisdiction requires — including consent before you text or call them — and for the accuracy of what you upload.

LynkedUp Pro is a business tool, not intended for anyone under 18, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13 — or under the age set by applicable law — we will delete it promptly. If you believe a child has given us information, contact Info@LynkedUpPro.com.

We update this policy as the product and the law change. The "last updated" date at the top always reflects the current version. For material changes — a new category of data, a new purpose, or a new class of recipient — we will give account owners notice by email or in-app before the change takes effect, and where the law requires it, ask for your consent.

Privacy questions, requests, or complaints:

• Email — Info@LynkedUpPro.com
• Phone — (866) 259-6533
• Mail — LynkedUp Technologies, Attn: Privacy, 16990 Dallas Pkwy, Suite 206, Dallas, TX 75248

If you are not satisfied with our response, you may lodge a complaint with your state attorney general or applicable supervisory authority. Texas residents can contact the Office of the Texas Attorney General.